Return Policy

At KITCHEVICE store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchange policy.

Eligibility for Returns

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return or exchange if the item does not meet these criteria.

Initiation of Returns

To initiate a return or exchange, please contact us within 7 days of receiving your order. We will provide you with a return authorization number and instructions on how to proceed with the return. Returns or exchanges without a return authorization number will not be accepted.

Shipping of Returns

We are doing our best to help provide a free return shipment when possible, but if it is not applicable, you are responsible for shipping the item back to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your item is returned safely. We are not responsible for any lost or damaged items during the return shipping process.

Refunds and Exchanges

Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. If your item is eligible for a refund, we will process the refund to your original method of payment within 7-10 business days. If your item is eligible for an exchange, we will ship the replacement item to you at no additional cost.

Non-Eligible Items for Returns

Some items are non-returnable, including but not limited to, personalized or customized items, perishable items, and items marked as final sale. We reserve the right to refuse a return or exchange if the item falls under any of these categories.

Damaged or Defective Items

If your item is damaged or defective, please contact us within 7 days of receiving your order to arrange for a replacement or refund. We may require photos or videos of the damaged or defective item to process the replacement or refund.

Changes to Return Policy

We reserve the right to modify, update, or replace this return policy at any time without prior notice. Your continued use of our website constitutes your agreement to the revised return policy.

If you have any questions or concerns about our return policy, please do not hesitate to contact us. We are committed to providing you with the best possible customer service experience and will do our best to assist you with any issues you may have. Thank you for shopping with us.